What COVID-19 precautions are being taken to ensure the safety of participants?
We have updated all of our health and safety protocols to follow local and global guidelines. We adhere to guidelines, such as the wearing masks in public spaces, frequent washing of hands and, practicing social distancing. We also require that prior to or at arrival, you present a negative PCR COVID-19 test taken within 72 hours of your flight to your Soca Islands experience.

Will Soca Islands still require a negative PCR test even if the country does not require it?
For now, yes Soca Islands still requires a negative PCR test.

Is there a chance that Soca Islands travel experiences will be canceled due to COVD-19 and what happens to my payments?
While we will do everything in our power to operate a travel experience as planned, we know that the global environment requires more flexibility than before. If we must cancel a program, we will try to notify you at least 30 days prior and will work with you to place you on another program or issue a refund.

What if someone gets sick before or during the program?
If someone receives a positive PCR test prior to arrival, we will give them credit and work with them to place them on a future program. Everyone will have been tested prior to arrival, but we will also follow local and global guidelines to check temperatures or ask about symptoms on a health questionnaire. If someone still gets sick despite these precautions, we will immediately notify the community and offer access to a private quarantine option to isolate the individual from the rest of the group.

Do I need travel insurance to participate?
Yes, we believe this is necessary to protect each participant and, in some instances, is already required by some local governments. Health insurance coverage is readily available, affordable, and Soca Islands can help connect you with options.

I have to get tested before flying to my next destination. Is there a test option nearby?
Yes, Soca Islands will have testing options for those that need it.

Is COVID-19 a factor in what destinations Soca Islands decides to visit?
Yes, before selecting a destination, we look at a variety of factors related to safety and security, as well as the experience we can deliver for our community.

What sources of information are you using to inform your decisions?
We are working tirelessly to monitor and evolve our approach to COVID using the guidance of the local safety and security agencies, the CDC, and the United States State Department.

Worry Free Travel with Soca Islands

No worries, we’ve got you. Your safety, as well as the safety of our valued employees and partners; has always been and will continue to be our top priority. The very moment you decide to journey to the islands again; we are willing and ready to serve you. Our new “No Worries” Travel Policy features cleaning safety measures and physical distancing protocol that have been put in place on all our experience travel packages. This policy is entirely focused on ensuring that your health and safety is considered at all times without sacrificing that once in a lifetime experience that we here at Soca Islands strive to give you every single time you book with us. We will continue to monitor all the local health recommendations and advisories as they are released and update the policy accordingly. Our commitment to keeping you safe as you experience the Caribbean will always remain.

Our Local Teams

We have put together an efficient team of well trained professionals based locally in each destination whose sole responsibility is to make sure that you well being is prioritized as soon as you touchdown till the moment you head home.

  • They are trained in safety protocols and are well-equipped to handle emergencies.
  • They can help you find local clinics should you begin feeling ill.
  • They continually receive new training to ensure they are up-to-date on all health and safety policies.
  • They have extensive local knowledge to proactively help you navigate the local landscapes. This allows for increased flexibility when it comes to knowing the best time to visit places of interest, avoiding crowds whenever possible. They can also identify the restaurants with the strictest hygiene practices.
  • They are required to wear face masks and enforce health and safety protocols at all times.

Our Customers

In the case where you may be travelling for a Caribbean Travel Experience and at the time of your departure you may not be feeling your best health wise, then you will be given the option to delay said travel plans until you are better (terms and conditions applied). If you come down with a fever or any other symptoms during your Soca Islands experience, you may have to be cleared by a doctor before being allowed to re-join us. All customers are required to bring some form of face covering (e.g. face masks, face shields or bandanas). We will make every effort to have hand sanitizer available however, we highly recommend that you bring your own.

Smaller Group Sizes

Our maximum group size has been reduced to 15 customers on most of our experiences. If you have nine or more friends joining you on your Caribbean travel experience, you can reserve the entire trip – creating your own “travel bubble”.

Accommodations – Staying and Sleeping Safely

We always choose accommodation partners with high standards. Travelling in smaller groups means that we can stay at even smaller accommodations with fewer guests. This means you will have fewer daily contact with others outside our group in public spaces. Now, we are working with accommodation partners to optimize their health, safety and cleanliness procedures. Here are some of the things we’re working on to help keep you safe:

  • Daily deep cleaning and disinfecting of all surface areas inside your room with extra cleaning on light switches, door handles, TV remotes, and thermostats.
  • No hotel staff will enter your room after it has been cleaned.
  • Increased frequency of cleaning and disinfecting of all public restrooms and all surfaces in public areas.
  • Wherever possible, our groups will stay in rooms located on the lower floors to limit elevator use and limit touching hand-railings used for climbing stairs.
  • Accommodations will implement physical distancing protocols in line with local regulations.

Transportation – Getting Around Safely

We are working with our transport partners to implement and maintain the following standards.

  • Every surface in the vehicles of our transport partners will get at least one daily deep cleaning.
  • Where required, vehicles will operate at reduced capacity.
  • Each customer will have a daily assigned seat on the same vehicle.
  • Use of hand-sanitizer is now required every time you board transport vehicles.
  • Use of facial coverings (e.g. face masks, face shields, or bandanas) is now required while on-board transport vehicles.

Food and Drink – Eating Well and  Safely

It is crucial that you feel comfortable and safe whenever you stop to enjoy the tastes of the Caribbean. We will therefore continue to only include eating experiences at locations where good hygiene is maintained and physical distancing can now be practiced.  Our local teams will monitor local restaurants  to ensure they are meeting health, safety, and cleanliness standards (facilities, staff training, food preparation and delivery). Additionally, wherever possible, we will:

  • Reserve separate tables or private rooms at the restaurants we visit.
  • Take advantage of outdoor dining opportunities.
  • Serve meals in “grab and go” boxes and avoid self-serve buffets.

Activities – Playing Safely

We will also do our best to schedule planned activities during non-peak hours, so you can have fun and feel safe no matter what you’re doing.

Departures – Before we say “until next time!”

We want you to return home after your experience feeling much better than when you left your home. If you are not feeling 100% at the end of your experience for any reason, please let us know and we will do everything possible to help you get access to medical care and support.

 

This is just the beginning of our efforts to keep your experience worry free. We will continually evolve and roll-out these and additional policies as needed.

Our Experience Planners and Coordinators have explored these islands many times and in some cases, lived on them. So who better to help you plan your trip?

Soca Islands currently offer four types of travel experiences in the Caribbean.

Carnival in the Caribbean
Get ready to Fete + J’ouvert + Mas + Cool Down. Welcome to a week of non-stop feting (partying), which concludes with some of the greatest street parades in the world. Let Soca Islands give you a Carnival experience like no other. Join us as we celebrate life, love and unity in breathtaking costumes, extravagant feathers and party as one big family; dancing in the streets to the sweet sound of Soca music from sun up till sun down.

Caribbean Culture and Festivals
Celebrate with the locals during your three to five night experience pegged to a national event or holiday: music and art festivals; religious festivals; food and drink festivals. From Reggae to Dancehall to Soca, the Caribbean offers so much to choose from. For the avid music enthusiast, you will have the option to partake in some of the best music festivals and concerts all over the Caribbean. You will get the opportunity to immerse yourself in some good music, good food and that overall pure, infectious Caribbean energy.

Caribbean Adventure Travel
Calling all adrenaline junkies, thrill seekers and adventurers! Enjoy a six-day/five-night experience curated just for you to explore the natural features found in the Caribbean. Each Adventure Travel package offers you a list of fun and exciting activities you can partake in on the islands. Whether you love to catch the best waves or hike up the highest mountains or go cliff jumping in majestic waterfalls; there is an option for everyone.

Remote Work in the Caribbean
A not-so-new approach to exploring the Caribbean. Experience life like a local on different islands in the Caribbean while working remotely at your day-to-day job. If you crave a change of scenery and a new surroundings then nowhere truly compares to the islands. Perfect weather, affordable lifestyle, delectable food, luscious landscapes and all the good vibes you will ever need to get those creative juices flowing. Soca Islands creates and customizes ideal work and travel packages for professionals who dream of experiencing life in the Caribbean without having to leave their jobs. You will have everything you need to transition to your new, thrilling remote-work lifestyle. From start to finish; the Soca Islands team will be there to guide you every step of the way.

Need a Customised Caribbean Travel Experience?
Soca Islands can also help you plan leisure and corporate travel experiences in the Caribbean such as

  • Team retreats
  • Incentive travel
  • Bachelor/bachelorette parties
  • Birthday celebrations
  • Honeymoons and engagements
  • Family reunions
  • Gaycations

 

If you still have more questions please send an email to [email protected] or send a WhatsApp message to +18683882937!

Soca Islands does not provide our Soca Islanders (customers) with jobs for any of our Work+Travel experiences. You may be required to demonstrate your ability to participate in our Work+Travel experiences.

What’s not included?
You are responsible for your flight to the first Soca Islands destination city and the return flight from the last Soca Islands destination. You are also responsible for all visas and travel insurance needed. Meals are also NOT included.

How many people will be in the group?
We usually have between 15-25 people in each group.

Can I bring my significant other?
Yes, you can add your significant other on your Work+Travel experience. If you are sharing a bedroom, you will both receive discounts on monthly fee. After you pay your deposits, just send us a message to [email protected] and we’ll apply your discounts.

Can I bring my pet?
Unfortunately, we are not able to support pets currently, but we are going to do our best to continue exploring this option and will update you in the future if it becomes viable.

What is the visitor policy?
The full policy around visitors in Soca Islands accommodations varies per  accommodation, and the preferences of your housemate(s). Visitors must be approved by the Soca Islands and your housemates. When they can be accommodated, visitors can stay in your Soca Islands accommodations for a maximum of 4 nights of any single month. Please note that there will be additional fees for visitors staying at a Soca Islands accommodation and taking part in activities and events.

Can I live alone?
For our Work+Travel experiences, we cannot guarantee that you will always have access to a studio or 1 bedroom apartment on any of our islands, but know you will always have a private bedroom and may share common space – kitchen, living room, and bathroom – with your housemates.

Which airport should I fly into for pickup?
We will share this information with you during the onboarding process.

Can I specify roommates or food preferences?
Yes, after booking, we will discuss with you your living preferences, food restrictions, and allergies.

Will I have wifi and space to work?
Yes, you will always have wifi and workspace access.

What happens if I get sick during the program?
We have access to local doctors, local health resources, and health services in close proximity.

Are the Caribbean islands safe?
Safety and security is a prime concern. We work with security agencies on the ground to get the latest updates on staying safe on each island.

Do I have to stay with the group the entire time?
There are a lot of opportunities and experiences to be had with Soca Islands, but we are all adults and ultimately how you decide to use your time while on the Soca Islands experience is entirely up to you.

If there is any part of the experience in which you do not want to participate (going to events, our local experience tracks, workspace access, etc.) then you do not have to! You are always free to go off and find your own activities, make your own connections, explore other places to work, etc..

Where can I find the latest on COVID restrictions?
We will always follow all global and local guidelines. Please check for your country-specific requirements and feel free to use the US State Department’s website as a starting point. For more information on our approach to COVID, please click here.

What if I have more questions about this program?
Please reach out to Soca Islands for all inquiries – [email protected].

Each Soca Islands experience is deigned for you to

  • Create lifetime memories. Every day on your Soca Islands experience will offer something new; new people, new places, new adventures.
  • Discover friendships. You won’t just meet new people, you will become family with the other individuals joining you on this experience.
  • Experience a different point of view. Your experience with Soca Islands is sure to give you a unique and exciting outlook on life’s endless possibilities.

Every Soca Islands’ experience includes:

  • Accommodations to suit your preference and budget.
  • Airport transfers.
  • Ground transportation to and from all the events on your Soca Islands itinerary.
  • Welcome package from Soca Islands.
  • Meet and greet event where applicable.
  • Experienced Soca Islands concierge team.
  • Caribbean vibes and energy.
  • Culinary experiences.
  • Nightlife experiences.
  • Tours to some of the most beautiful places in the Caribbean.

Our Work+Travel experiences also include the following:

  • Private room in a shared accommodations.
  • Community workspace access with private calling space.
  • Social and professional networking events.
  • Island tours and cultural activities.
  • Community service activities.

 

If you still have more questions please send an email to [email protected] or send a WhatsApp message to +18683882937!

Is there an age limit?
Some of our Soca Islands experiences have age restrictions. The age restrictions are displayed for each experience.

Who books the flight?
You are responsible for booking your own flight. We do not include the flights, but we can help you to book the best fight based on your location. No matter where you are flying from we will help you pick the best connections to join the tour on time.

When should I arrive and depart from the Islands?
You should plan to arrive by 4 p.m. on the day before (or the day of) & depart anytime after the closing date of the experience. In the event these dates do not work for you, we can adjust your experience for you (additional costs may apply).

When is the deadline to book a Soca Islands’ experience?
Registration usually closes one month before the start date of the experience.

Do you allow transfers?
Yes we allow transfer of experiences, however the financial value of the experience cannot be transferred. Please note that you are responsible for notifying us and, coordinating  arrangements with person to whom you are transferring your experience.

Changes to Bookings?
Changes cannot be made by yourself via our online booking platform. Changes must be made by emailing [email protected] and may incur an additional cost. For further information please refer to the terms and conditions which can be found by clicking here – https://socaislands.com/legal-stuff.

 

If you still have more questions please send an email to [email protected] or send a WhatsApp message to +18683882937!

What are the costs and how do payments work?
You can pay the entire cost of your experience in one lump sum. Alternatively, payments can be made in installments and must be made by the following deadlines.

  • Non-Remote-Work Experiences
    • 15% of the total cost of the experience must be paid immediately upon booking.
    • 25% of the total cost of the experience must be paid no later than 30 days after the booking date.
    • 60% of the total cost of the booking must be paid no later than 60 days before the start date of your experience.
    • Bookings made between 90 and 60 days before the start date of the experience, 40% of the total cost of the booking must be paid upon booking.
  • Remote Work Experiences
    • $3,000 deposit to paid upon booking.
    • $2,000 due on the first day of each month during your Remote Work experience.

Which methods of payment are accepted if I want to book?
We accept all major credit cards: Visa, Mastercard, American Express and Discover. You can also make your payment using the Zelle Quickpay app. When paying with Zelle Quickpay, please use the following information.

  • Name: Soca Islands
  • Email address: [email protected]
  • Memo: Include the order number of the experience for which you are paying

When is the deadline to pay my initial deposit?
There is no deadline as such, however, there are limited spaces on each experience. Therefore it is in your best interest to secure your place with us as soon as possible.

How do I pay my installments?
You may login to your SOCA ISLANDS account at any time to make a payment towards your package, or you can send your payments via Zelle Quickpay.

Are there any hidden costs?
There is a charge of 2.9%  plus 30 cents online booking fee on all online credit card payments via our website. Hotels may charge a relatively small amount of $20 to $50 per room upon arrival known as a Tourism Fee. Hotels may also charge a refundable deposit for incidentals.

Problems with Payments
If your credit card payment is declined, please contact your bank to check with them for possible reasons for this. If you still have trouble making payments, please use another card or contact [email protected]. If you will not be able to make an installment due date, please contact us at [email protected] and let us know in advance so that we can see what we might be able to do to help you.

 

If you still have more questions please send an email to [email protected] or send a WhatsApp message to +18683882937!

Refunds, Transfers and Cancellations

Should you decide to cancel your booking within the first 48 hours we can refund payments made by you. Unfortunately, should you cancel your booking after 48 hours, NO PART of your payments can be refunded – so keep this in mind when making a booking (i.e. ensure that your whole crew is able/willing to pay so that you don’t make a payment before your friends and find you are out of pocket).

You may transfer your reservation to another customer; the financial value of  your reservation or payments is NOT transferable.

 

If you still have more questions please send an email to [email protected] or send a WhatsApp message to +18683882937!

Is travel insurance included in any of the experiences?
No, travel insurance is not included and it is highly recommended you purchase travel insurance. Click here to purchase travel insurance.

Passports and VISAS?
It is your responsibility to have valid travel documents. You must ensure that you have a valid passport and any necessary visas to enter any country you are visiting, including transit stops, prior to your departure. We do not accept any responsibility if you cannot travel because you have not complied with these requirements.

Who will pick me up from the airport?
You will be greeted by a Soca Islands Experience Ambassador upon arrival at the airport at the final destination.

Are the Islands safe?
Your safety is our NUMBER ONE PRIORITY. Our team comprises persons trained in security management, and First Aid.

Can I get transportation to go to other places not listed on my Soca Islands itinerary?
Yes, we can provide you transportation to other events at an additional cost.

Do you offer payment plans?
In the event you are unable to pay for your experience in full, you can use our simple payment plan. More information can be found here – https://socaislands.com/frequently-asked-questions/#payment-process.

Are meals included?
Breakfast is included at our hotel partners ONLY. You are responsible for arranging additional meal unless stated otherwise in the description of our experiences.

Will there be time to rest?
It is recommended you try to sleep in between the activity schedule.

Can I use my cell phone there?
Yes you can. Be sure to contact your mobile phone provider and confirm international roaming/texting is added to your phone prior to your trip.

What should I pack?
Click here to learn more.

Disabilities?
It is important that you tell us about any special needs and requirements so that suitable arrangements can be made. Soca Islands cannot be held responsible (and will not compensate you) if you fail to tell us about special needs/requirements that may impact upon your experience.

 

If you still have more questions please send an email to [email protected] or send a WhatsApp message to +18683882937!

At Soca Islands, the safety of our clients is priority “numero uno” and concern and we will act immediately to make sure no one’s safety is ever at risk. We want clients to always feel comfortable throughout their Soca Islands experience, so here are the ways in which we ensure that all of our Islanders feel safe and supported while participating in our experiences.

  • Local Support Team
    Every Soca Islands experience is supported by a dedicated operations team for the entire duration of the program including on flights between destinations. Not only do they ensure our operations on the island run smoothly, but they also support our clients if any issues or emergencies arise.
  • Community Support
    All participants are required to agree to Soca Islands’ Code of Conduct prior to starting their experience. This agreement is so that each member of our community is expected to treat others with the utmost respect and support each other throughout the program.  Our code of conduct policy can be found here – https://socaislands.com/legal-stuff/#customer-terms
  • Ripcord Rescue Travel Insurance
    As a client you have the option to be covered under Ripcord Rescue Travel Insurance, a single integrated program the best evacuation and rescue with the premier travel insurance coverages designed for adventurers.

If you have a complaint whilst on your experience, please address your complaints to a member of the Soca Islands local operations team at the earliest possible opportunity as many complaints can be solved on the spot. If you cannot get a prompt resolution from the local operations team, it is essential that you report your complaint to the main office immediately by emailing [email protected].

 

 

If you still have more questions please send an email to [email protected] or send a WhatsApp message to +18683882937!

SOCA ISLANDS has partnered with Redpoint Resolutions to provide comprehensive travel insurance. The Cancel For Any Reason (CFAR) option is ONLY available to persons living in the U.S.A. except New York State residents.

 

Insurance Products

Ripcord Rescue Travel Insurance [BUY NOW]

  • Trip cancellation/interruption/delay coverage
  • Primary medical expense coverage up to $100,000, emergency dental, and baggage loss coverage
  • Medical evacuation from point of illness or injury to your home hospital of choice
  • 24/7 travel assistance

Cavalry Elite Travel Insurance [BUY NOW]

  • Trip cancellation/interruption/delay coverage
  • Primary medical expense coverage up to $100,000, emergency dental, and baggage loss coverage
  • Medical evacuation from the nearest medical facility to your home hospital of choice
  • 24/7 travel assistance

Harbor Travel Insurance [BUY NOW]

  • Trip cancellation/interruption/delay coverage
  • Primary medical expense coverage up to $100,000, emergency dental, and baggage loss coverage
  • Medical evacuation from current facility to the nearest appropriate facility if deemed medically necessary by attending physician
  • 24/7 travel assistance

 

For more information, feel free to contact your SOCA ISLANDS rep, send an email to [email protected], or call/WhatsApp +18683882937.